“So much mark up. Yes we got first class reserved tickets but the cost was 5000 rupees and we paid the equivalent of 27,000 rupees. Talk about mark up Viator, bet the local provider was only paid a fraction of the total as mark up and the rest went to viator. Won't be using this site for any other tickets ever again. Had to chase the local provider for tickets right up until the night before after booking a month in advance. Buy in person at the station instead.”

“A great trip. I highly recommend this agency. Great communication, helpful, and always smiling. The driver and guide were the best I've ever met—there was no problem at all throughout the day. My guide, Ranga, is a very professional man. He always tried to make sure everything was as perfect as possible. Ranga, thank you so much for a wonderful day. I truly recommend him.”

“It was a great way to discover Sri Lanka. I can't wait to go back! Our guide Chatu took lots care to make sure we had a great experience and took time to explain some of the history and anecdotes as we went along.”

“Highly recommend it. Our guide Shifar was very good and very knowledgeable. He was also very good with a camera. He took us to some great places that I don't think we would have seen on our own. Then finished off with taking us to a Sri Lankan restaurant which was delicious. Thank you Shifar for a great day.”

“This is the perfect way to visit a few key sites if you're short on time. In one day we got to visit a waterfall, the nine arches bridge, Ella and little Adam's Peak. It was perfect! Prot Tip: bring a change of clothes.”

“We didn't managed to take the train, due to the unfortunate floods in Sri Lanka. This review is for the travel agency that helped with the booking, Nefelibata Travels. Worst travel agency, they assume no resposability for our situation. We bookRead more”

“Ruwan our driver was amazing. We saw some incredible sights and he was so patient waiting for us to take photos and wander around. A great day, one of the best tours we have done and so much fun. Thank you for all the memories.”

“Nice trip to Ella and othe places. Amazing views from the little Adam's peak. The trip from Welligama takes the whole day, but it's worth to see all this places.”

“You don't get your confirmed ticket from the agent until midnight or LATER the morning that you are planning to use the train, so not very professional, but the actual train journey is lovely.”

“A very stress free experience. Received the E-ticket well in advance. First class! Great snacks an cool drinks available and the best coffee ever.”

“Nice trip by train with gorgeous views of the countryside.”

“the customer service was excellent I had a small hiccup and all the team was on line to help and resolve which was resolved amicably”

“driver was on time to pick up us from the hotel. he was very helpful, it was very good day. amazing views of the tea plantations from train.”

“The train ride was a dream. I can highly recommend it. On day one, after a very short lunch break of just 30 minutes, we were dragged to a jeweler -> then had to watch a video about how the jewelers are made and, at best, buy something. It wasn't on the program and we didn't want to do that anyway. When we arrived at the hotel, everyone looked at us strangely and showed no welcoming hospitality. Day 2: The train ride was great, but then the guide wanted to go back to Colombo. We asked about Grake Esplanade, the tea plantation and the spice market. Esplanade was too far…”

“This is probably the worse tour I have booked via viator. The train ride which was the main highlight of the tour did not happen as there were a strike going on with the Sri Lankan train companies. Our disappointment continues when our suRead more”